Frequently Asked Questions

Having a blood test is generally a painless procedure. The sensation you'll experience is often described as a brief, mild discomfort or a pinprick. Our skilled healthcare professionals are trained to make the process as comfortable as possible. They use fine, sterile needles to minimise discomfort, and they'll ensure you're relaxed and well-prepared before the procedure.

If you have concerns about pain or discomfort during your blood test, please don't hesitate to share them with our team. We're here to provide you with a comfortable and reassuring experience. Your well-being is our priority.

When scheduling an appointment at our Bolton clinic, you won't receive a kit by mail. Just arrive at your chosen appointment time and date. However, for all other locations, please note that test kits may take up to 3 working days to reach you by mail.

Some tests may require fasting, while others do not. This varies depending on the specific blood test you choose. You can find fasting requirements and guidelines in the test description for each option on our website.

The turnaround time for receiving your results varies depending on the specific test you select. We provide estimated processing times for each test on our website. Typically, results are delivered within a few business days after our lab receives your sample.

Absolutely, your privacy is of utmost importance. Your test results are kept confidential, and we take data security seriously. Only you will have access to your test results. You can learn more about our data protection measures in our privacy policy on our website.

Yes, you can order multiple blood test kits for different family members or individuals. Simply add the desired tests to your cart and adjust the quantity as needed during the checkout process. Each kit will be tailored to the selected test, and you can specify the recipient's details during the ordering process. If you have specific requirements or questions about ordering multiple kits, please feel free to reach out to our support team for assistance. Your convenience and satisfaction are our priorities.

For our Bolton clinic, appointments can be scheduled in advance, and walk-ins may be accommodated based on availability. However, for all other locations, we recommend scheduling an appointment online to ensure a smooth and efficient experience.

This will vary depending on the location you intend to book your appointment. Get in touch with the clinic to learn about their age restrictions.

If you miss your scheduled appointment, we recommend rescheduling as soon as possible. You can do so through our website or by contacting our support team. Please note that appointment availability may vary and you may still be charged for your original appointment booking.

Our refund policy is outlined on our website. Generally, if you wish to cancel or change a test, you should notify us as soon as possible. Refunds will be processed in accordance with our terms and conditions.

We accept various payment methods, including credit and debit cards. You can find a list of accepted payment options on our website during the checkout process. If you have specific payment-related questions, please reach out to our support team for assistance. Your convenience and satisfaction are our priorities.

No. You can purchase a blood test and receive the test results without the need for a referral from your healthcare provider such as a GP.

We recommend keeping your results for your personal information, however, they can also be shared with your healthcare provider to keep on file, or for reviewing ongoing treatment.

You may be eligible for a refund if you cancel at least 48 hours before your scheduled appointment, stated on the Online Consent Form. However, cancellations made less than 48 hours before the appointment are non-refundable.

We reserve the right to deduct costs for:

Online medical assessment.

Administrative fees.

The sample kit (if dispatched).

The courier collection (if arranged).

All content, materials, and processes used by The Phlebotomy Centre Ltd, including but not limited to our testing procedures, policies, website content, branding, and documentation, are the intellectual property of The Phlebotomy Centre Ltd and are protected under copyright law.

1.⁠ ⁠Restrictions on Use

No part of our testing process, policies, medical assessments, laboratory procedures, or business operations may be copied, reproduced, distributed, or modified without prior written consent from The Phlebotomy Centre Ltd.

This applies to customers, laboratories, medical staff, distributors, and third-party contractors involved in our services. Unauthorised use, reproduction, or distribution of our processes, documents, or intellectual property may result in legal action.

2.⁠ ⁠Third-Party Agreements

Laboratories, medical professionals, distributors, and service providers working with The Phlebotomy Centre Ltd must comply with confidentiality and copyright agreements. Any sharing of our testing methodologies, operational procedures, or proprietary information without prior written consent is strictly prohibited.

3.⁠ ⁠Customer Agreement

By using our services, you agree not to replicate, share, or use our materials for commercial purposes, training, or redistribution without explicit permission.

4. Legal Protection

The Phlebotomy Centre Ltd reserves the right to take legal action against any individual or entity that misuses, distributes, or unlawfully replicates our materials, processes, or intellectual property.